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Welcome to the Spotler Help Center!
  1. Spotler Help Center
  2. FAQ's
  3. Mailings

Mailings

  • How can I compare my mailings?
  • How can I resend a mailing?
  • What happens with a trend report when it is made invisible?
  • How is the unsubscribe link included in the report?
  • How is the effectiveness of a mailing measured?
  • What happens with a report when I resend a mailing?
  • How can I view or export the contacts who have (not) opened my mailing?
  • How do I compare the reports of the mailings?
  • Why aren’t the results on the shared report page the same as in the mailing report in Spotler?
  • Why did I lose my message after sending or cancelling my mailing?
  • How can the number of opens in the section Opens per email client appear higher than the Open ratio?
  • How do I see when an A/B test is finished?
  • How do I export a report?
  • Do I delete a message when I delete a scheduled mailing?
  • Can I publish a sent mailing on my website?
  • Why don't I see the results of my mailing in the trend report?
  • How do I include a previous sent mailing in a trend report?
  • Why can't I select my message in the "module Mailings"?
  • When an order is cancelled, will I see this in the mailing report?
  • What could be the reason for a higher bounce rate than normal?
  • How are the opens of a mailing being measured?
  • How is the shared report page secured?
  • Where does Spotler get the order details from?
  • How is the order of an A/B test mailing determined?
  • What is the difference between a click through per link and per URL?
  • Once shared will a report page automatically be refreshed?
  • Where does the turnover amount of the direct conversion in the report come from?
  • How fast will my scheduled mailing be sent?
  • What happens when the A/B test does not have a winning result?
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