Welcome to the Spotler Help Center!
FAQ's
Frequently asked questions per module
Images
Documents
Lists
- How do I see which contacts are in which group during an A/B test?
- How can I overwrite a database field in Spotler with an empty field?
- How do I deactivate a contact in a static list?
- How can I merge static lists?
- Why can't I import my Excel file?
- Why does my dynamic list contain zero contacts?
Forms
- How do I display a green check mark with a well-answered question?
- How do I delete responses of a form/ survey?
- How do I add multiple answer options all at once?
- Why can't I delete my form?
- How can I add an extra value to a contact once the form is completed?
- What can I do with a read-only field on a form?
Messages / Webpages
- Where did my campaign message go to after copying it?
- How do I create a print version of my message?
- How do I create a dynamic content block based on interests?
- How do I add a form or a survey to a message?
- Why is the status of my message blocked?
- Why can't I change the status of my message to "Final"?
Campaigns
- How do I test my campaign?
- Why don’t I see “Not executed” in the chart of my campaign report?
- How can I see why a trigger or step was not executed?
- How do I see for which contacts the campaign was triggered?
- How can I download the report of my campaign?
- Can the Subscribe pop-up be used as a trigger in an automated campaign
Mailings
- What happens with a trend report when it is made invisible?
- How is the unsubscribe link included in the report?
- How is the effectiveness of a mailing measured?
- What happens with a report when I resend a mailing?
- How can I view or export the contacts who have (not) opened my mailing?
- How do I compare the reports of the mailings?