If your smartphone breaks down or is stolen, you must reset the two-factor authentication in Spotler. Similarly, if you have a new smartphone, it is important that the two-factor authentication for your Spotler account is reset.
Broken or stolen smartphone?
Did your smartphone get stolen, or did it break down? If so, it is important that you reset your two-factor authentication as quickly as possible, to ensure the security of your Spotler account. Because you no longer have access to the app on your smartphone, you won't have the option of resetting the two-factor authentication in your Spotler account yourself. Please contact your Spotler supplier or Spotler Support and they will reset the two-factor authentication as soon as possible. Don't forget to install an authenticator app again once you have a new smartphone. The next time you log in, you will go through the same steps as explained in Activating the two-factor authentication.
Resetting for new smartphone
Before you can use the two-factor authentication with your new smartphone, you will need to reset the two-factor authentication in your Spotler account. Log in with your username, password and the verification code generated by the authenticator app on your new smartphone. Next, click on Reset TFA in the Security tab of your profile.
Once you have clicked Reset TFA, you will see this pop-up:
Click on Ok. A new pop-up will appear:
Enter a verification code again. The two-factor authentication for your Spotler account has now been reset. The next time you log in, you can reauthorize an authenticator app on your smartphone. You will follow the same steps as indicated in Enabling two-factor authentication.