As indicated, the message in the Messages module is part of the Product review campaign. The automated campaign itself can be found in the Campaigns module. The campaign in Spotler already has the right settings. All you need to do is activate it.
Move your cursor across the Product review campaign in the Overview window and a round icon with an arrow will appear. Click on the arrow to open the drop-down menu.
Next, click on Change status in the drop-down menu and a pop-up will appear.
Change the status from Inactive to Active and click on Ok.
About the campaign
Every automated campaign in Spotler consists of two parts:
- Campaign trigger(s)
A starting trigger is what prompts a campaign. It tells Spotler that something needs to happen. What causes an automatic campaign to start?
- Campaign step(s)
Because of the trigger, Spotler knows that it has to do something. Next comes a campaign step, which could be a message and/or an SMS being sent, or information getting edited.
The trigger of the Product review campaign is configured to be an external trigger, because the signal is given to Spotler by your web shop. As a campaign step, the email that is final in the Messages module will get sent.
Time period: 14 days
The campaign step for sending the email is delayed by 14 days. This way, the mailman has time to deliver the package and the customer to open/try it. Is 14 days too long or too short for your business processes? Then change this in the campaign step and set a logical processing time below it.